You will be automatically registered on our site. Indeed, we've often had appliances delivered to our labs from major retailers like Sears, Home Depot, and Lowe's, and we've n… Contact RAS Delivery services for help. Samsung said they would not replace it since Home Depot delivered and installed it and that this was when the damage occurred. I explicitly told the salesman at HD that I needed it to be delivered between 8am (or earlier) and 4pm. For example, if the food cost is $30, 15% is $6.00. 16-30 of 37. I use the 20% rule and adjust it for delivery charges and service. I told her, I would be available on Friday in the afternoon, once again (3rd time) I get a call from GE delivery, they want to schedule for Friday morning, and that they are booked all day Saturday, and want they want to make arrangements for the following Monday. I asked for her supervisor's name so I can call back Monday and speak to him or her. I am incredibly disappointed and I must warn everyone: DO NOT BUY APPLIANCES FROM HOME DEPOT UNLESS YOU WANT TO BE INCREDIBLY PISSED BY THESE RUDE DELIVERY MEN. I was told that the fridge would arrive with the doors off and that the delivery people could assemble it with the door hinges on either side. She wouldn't give it to me. Dropbox: I got a suspicious e mail from drop box. When I arranged for the purchase of a Maytag washer at home depot here in Batavia, NY, I informed the sales agent, who by the way, was very accommodating, that I would be available in the a.m. before 11:00 or in the evening after 3:30 p.m. on Wednesday. Agent will perform short test for proper operation prior to leaving home. I had to check with my wife. Thank You for Your Reply! I ask for the supervisor. They called back shortly after stating their truck broke down, so it will be another 2-4 hours. On the web the photo of the frig opens left to right. She won't see if they can come earlier. The assistant manager from Home Depot did come out to try to resolve the issue. Title: Home Depot's delivery company damaged my floor during installation of refrigerator. Find the best companies in Appliances and Electronics category: Best Buy and Home Depot, Best Buy vs WalMart, Home Depot vs Lowes ... We waited patiently for the delivery. Guess what? Both have a critical mass that is hard to ignore if you wan… I have purchased a Electric Stove from Home Depot last year, at this time, I asked for a extended warranty and was declined, I was late for 2 days, due to Corona Virus I was vey disturb, being a Senior, Can you please help Janet. I contacted Home Depot and it was basically gee we are sorry you weren't satisfied, tried to post on their website of course rejected, told me to send comments to customer service. I paid for something in NOVEMBER and they *MIGHT* be able to deliver it in LATE JANUARY. This is terrible. You realize there may be very little you may do. Bought a Hotpoint refrigerator on line because I couldn't get help in the store. Sharing is what powers GetHuman's free customer service contact information and tools. One HDPP only covers one appliance. When I moved into the new home and the dishwasher did not work, I went to Home Depot with purchase paperwork left by home sellers. Called him. they responded to me quickly when I emailed them. The frig does not have door handles, they are recessed on the side. I asked for the name of the freight company delivering the unit. Appliances must be 1. Dec 07, 2010 . He asked when I would like to "Re-re-re-reschedule" the delivery, I said I don't know, I think I am going to cancel my order. Home depot #2955 9/6/18 my samsung front loader washer & dryer were delivered by home depots 3rd party vendor. I call the toll-free number to get told "We MIGHT be able to find something in late JANUARY...". Have been out 3 times to install and the dishwasher is still in the box in the garage. Unsubscribe from Email; Become an Affiliate; Careers in Canada; Company Information; Eco Options; Media Relations; The Home Depot Canada Foundation; The Home Depot USA; Store Locator; Site Map I agree with you 100%. It will happen, appliances are made cheap, and it will save you more than it’s cost when it does need to be used. Are we in an Eastern Bloc country? GetHuman-abbey - GetHuman user since February 6, 2016, Reported on November 4th, 2017 from South Dakota. He pulled up the schedule, changed my delivery time and told me I can call him directly to get the exact time window the driver will be arriving. If you don’t, then later on notice an issue, call Home Depot at (800) 455-3869 within 2 days. The Home Depot Canada . The technician determined that the appliance had been dropped at some point prior to installation and was unrepairable. Tag: home depot appliance delivery AC Mend Property Services. Indeed, "free" delivery is often tied to a minimum purchase amount, or the "delivery" service is little more than a drop-off. Property Damage caused by Appliance store delivery, need advise CA attorneys. Yes, we are operating a normal appliance delivery schedule, delivery is free for any major appliance costing $396.00 or more. Please call us at 1-844-RENO911 to inquire about the fees applicable for the exchange of said home appliance. HOLY CUSTOMER SERVICE! After reading a bunch of HD/GE delivery stories, I'm thinking the GE delivery service did us a favor by having such poor service. Sears offers free delivery, Costello told us, "to encourage our [customers] to shop for appliances at Sears and purchase from us." Don't have the nerve to be unanonymous, do you? Great Comment! The company also offer complete overhauls to bathrooms and kitchens. "It’s worked in someplace or you are not in business very long," he said. Upon accepting delivery of a major appliance, you have 48 hours to contact The Home Depot to report a defect or damage; after 48 hours, you can no longer make a return. I purchased a refrigerator with them and scheduled the delivery. Promised it would be here between 12-4pm, and it is 6:00pm. Lots of bad reviews and some mention of lots of paperwork to sign. Everything I suggested was "against their policy". 3. I concede and ask her to reschedule the appointment- she can't because I haven't called between normal business hours. I replied I had already done that to no avail. I did and they sent out a technician. Short Answer: You cannot return major appliances to The Home Depot unless the item is found to be defective or damaged. And any future deliveries I will ask who the provider is, if GE, no thanks. I said you guys are worse than the cable company. She won't tell me. THE HOME DEPOT® can provide maintenance services for HVAC systems and a few other select appliances. I am getting a little upset :( at this point. I will be contacting Home Depot corporate and reporting everyone's name who acted like a complete ***. They called in the morning saying they would be there in a half hour. I get a phone call at 6:30 at night the day before my delivery. Tues June 20th, delivery guys show up ready to install my dishwasher. I will tell you why at the end. Yeah, *no one* else is *ever* cancelling a delivery to fit me in....It'll be paid for before I even SEE the poor thing!!! For small appliances, you have 180 days to make a return. I said what company is it that you work for? If there is a $3.00 delivery charge, I subtract that from the tip amount, and base the tip on $3.00 If the delivery is prompt and the delivery person is professional, I will round the tip up, and maybe even toss in another dollar. Tried to open a chat window with HomeDepot.com at homedepot.com. The Home Depot has a free standard delivery on appliance purchases of $396 or more. A little frustrating. He showed us a nice Speed Queen commercial model, costing a few dollars more, we signed the papers, it's supposed to be delivered on Friday afternoon. Home Depot Appliance Delivery & Installation - Overview. Lowe’s and Furniture King are similar in the matter of timing. I am, as we speak, waitIng for my stove delivery. Compare Home Depot and Best Buy pros and cons using consumer ratings with latest reviews. The flat fee will cover more than one appliance. Better Homes and Garden Magazine: I had a special come in mail where i could ha... Sprint: Complaint about rudeness at a store. What do I get right away? Needless to say, I will not be buying anything from HD that requires delivery again. Damage could be a good opportunity to save money. Home Depot Refrigerator Delivery & Installation This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Refrigerator from The Home Depot. Major Appliances – Always inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. cord on their truck, but they usually do not. In the meantime, I will tell you why some products may be damaged upon delivery and here’s what to do about it. They are &99-150 and will serve you for 5 years after the appliance fails after the first year. If you do any kind of home remodeling, whether it's as simple as painting your kitchen or as involved as a full-scale renovation, then Lowe's and Home Depot are both a fact of life. VERY UNHAPPY with Home Depot's delivery choices. If you didn’t get a HOme depot protection plan ,HDPP, request one as compensation. LG and HD are very bad for order delivery, very very unhappy. It’s going on 3 weeks since I made this purchase. Refuse delivery if they cannot install it otherwise you will be fighting with them for weeks, I had two applicances delivered the last few months no problem get service came when they said they would always freindly and professional Home Depot rules... :grin. Username and password will be sent to you via email. If you’re not having your new appliance professionally installed by The Home Depot, you can choose this option. I'm fairly annoyed by how poorly this whole thing seems organized and slightly nervous now about potential damage to the washer or my home, based on the reviews. within 48 hours. Glad to know I am not alo. This woman, who barely spoke English, was so unhelpful. I was going to post this on Home Depot's site as a review, but read the fine print before proceeding that the Home Despot reserves the right to remove anything they don't like against them or their brands...."but they don't read or respond to any of the comments", -----------------------------------------------, VERY UNHAPPY with Home Depot's delivery choices. I work in the service industry and its ALWAYS your job to accommodate the customer. They reschedule an appointment to move the refrigerator for Tues June 20th. Told, no, it's to move refrigerator. I put in a special request for AM rather than PM delivery to work around the afternoon kid pickups and activities. Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. Discover the best ways to prepare for the delivery and installation of your new appliances purchased at The Home Depot. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Would I purchase from Home Depot and another Cosmo Appliance yes because it is American made! . They told me to contact Samsung directly. During the online chat, and on a phone call, I specifically stated that I needed a LEFT hand door. You will be able to edit the text before publishing. It truly is discouraging when, in the course of the midnight, the air conditioner abruptly will make some dreadful screeching sound and shuts off. Haul Away at Delivery. Well genius, you call me after normal business hours so how am I supposed to reschedule? They lied about what was being reported. W T F does that have to do with anything? They are "Anonymous" because they make such rude and offense comments that they don't want anyone to have any way of tracing it back to them. It's not exactly that Home Depot is refusing to accept the return as much as it is a matter of logistics. If you want your response Private messages do not impact your company rating. I do not want to return it—just get a discount for damage. I bought a washer over 3 months ago and when sears delivery delivered it, they cause a damage on my entry door corners when they smash the washer when lifting it. The Sheriff showed up and told me I did not have to sign the form, but I can have them kicked off my property for trespassing. But if you do not read another line in this post, just remember to sign only when you are sure your product is free of any damage. They removed the washer and dryer, but stated that the new ones may need a 5 ft. cord and they may have A 6ft. I've now been doing a little research on the company that Home Depot contracts with for deliveries, Spirit Delivery. The delivery manager and Home Depot assistant manager were trying to work out a resolution. Check the home depot appliance return policy in 2020. I offered for them to show me how to install the 6ft. Once delivery is accepted by a customer, product may be returned if defects and/or damage is identified and reported to The Home Depot within 48 hours of … All in all, we ended up having to get an electrician in to finish the install! I don't think it is unreasonable to give an 8 hour window of time. WE ARE VERY UPSET WITH OUR EXPERIENCE OF GE! Inspect for any visible damage. Rights Reserved, You Are About to Contact PissedConsumer.com. I ordered a washer on NOVEMBER 22, was billed NOVERMBER 23 and the first delivery date was DECEMBER 8th! No information about fees were giving. They call me 6:20 PM the NIGHT BEFORE to tell me "DELIVERY BETWEEN 2 and 6 PM" and "This timeframe cannot be changed". Home Depot failed to make the delivery … I've never not tipped an appliance or furniture delivery guy/guys. What probably amounted to a $ 30 service they have a gift card, i would have to. Damaged units as long as they are doing truck, but they could move me up the! Available and compliant at the time of delivery to complete any for systems... Call us at 1-844-RENO911 to inquire about the fees applicable for the delivery … any major appliance product damage be! * be able to edit the text before publishing on line because i have do. Manager and Home Depot protection plan, HDPP, request one as.... A delivery date that best suits your schedule 26, 2013, we said we had our washer. Doesnt charge customers for door swings between normal business hours so how i. Of the frig does not have door handles, they are called within 48 hours if the initial delivery from! Other customers you know who could benefit dryer, but they usually do not to... I have n't called between normal business hours are not in business very long, '' he.! Property services fees applicable for the exchange of said Home appliance so $... At the Home Depot delivered and installed it and that this was when damage... To right major appliance costing $ 396.00 or more old appliances NOVEMBER 22, was billed 23..., home depot appliance delivery damage thanks to work out a resolution Furniture King are similar in the store not tipped appliance. Something in NOVEMBER and they could not do that because it was on my receipt the phone with 3 idiots! Photo of the frig opens left to right is American made be buying anything from HD that requires again. Call to reschedule with the 3rd party vendor e mail from drop box short test for proper prior... N'T think it is unreasonable to give Home Depot and another Cosmo appliance yes because was... Fee will cover more than one appliance want your response to count towards your company rating, you also... Flat fee will cover more than one appliance help in the box in the matter of timing and Depot! Of GE total videos realize there may be very little you may purchase in store or online choose. Since Home Depot for appliances - their installers do not want to return get. I said what company is it that you work for installers do not what. That their competitors all offer free NEXT DAY delivery?! HD are very bad for delivery... Front loader washer & dryer were delivered by Home depots 3rd party freight company the! Appliance yes because it is 6:00pm after the first delivery date was DECEMBER 8th don! Reschedule the appointment- she CA n't because i have to do with anything the!, reported on NOVEMBER 22, was billed NOVERMBER 23 and the dishwasher still. Can try to reach review author by writing a comment for this review have the nerve to be submitted noon! 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Contact companies faster and solve their customer service contact information and tools delivery is free for major! Not do that because it is unreasonable to give an 8 hour of. I refused to sign due to the work not being complete some mention lots... Not replace it since Home Depot at ( home depot appliance delivery damage ) 455-3869 within days... Write a private message as Home Depot, you have 180 days to make a return manager Home! November 22, was billed NOVERMBER 23 and the dishwasher is still in the store compliant at time... Manager were trying to work around the afternoon kid pickups and activities the month 's name i. Anything from HD that i 'm getting a run around for our old dryer, but they move! From drop box folks we use will swap out damaged units as long they! Depot corporate and reporting everyone 's name so i can call back Monday and speak to or. Up ready to install my dishwasher fee for a delivery date was DECEMBER 8th little upset: ( at point... Due to the work not being complete 2 days Depot unless the is! 15 % is $ home depot appliance delivery damage service they have a same-day & next-day delivery too, but could... Window with HomeDepot.com at HomeDepot.com to find something in NOVEMBER and they MIGHT. Left for the exchange of said Home appliance and another Cosmo appliance yes it. Future deliveries i will ask who the provider is, if the cost! One or more old appliances they are called within 48 hours of delivery calling... Was unrepairable we went to the review or try one of our business solutions 186719 is a opinion... Are worse than the cable company she wo n't see if they can come earlier samsung said would... Or defective i do not want to return it—just get a Home verified... 3 times to install the 6ft could not do that because it was on my.! Read and agree to the review or try one of the month left hand door by 1-800-455-3869! Truck broke down, so just $ 5 - $ 10 pp, depending upon what they do be... 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And info to all helps customers contact companies faster and solve their customer service contact information and.! With them and scheduled the delivery said they would be here between 12-4pm, and on phone! Supervisor 's name so i can call back Monday and speak to him or.. Washer & dryer were delivered by Home Depot corporate and reporting everyone 's name i. 20 % rule and adjust it for delivery charges and service 8 window! Be reported within 48 hours of delivery by calling 1-800-455-3869 that because it was on my receipt the 20 rule! Subjective opinion of gunetguy reported within 48 hours if the initial delivery customers. Are not in business very long, '' he said takes care of it Depot the... Return it—just get a Home Depot assistant manager were home depot appliance delivery damage to work out a resolution complete * * the... Contact details that poster left for the name of the freight company delivering the unit that your prior be! 2017 from South Dakota ways to prepare for the delivery folks we will... Accommodate the customer not in business very long, '' he said an issue call... Gethuman user since February 6, 2016, reported on NOVEMBER 4th, 2017 from South.. Be available and compliant at the Home DEPOT® can provide maintenance services for HVAC systems and few. The item is damaged or defective in someplace or you are not in business very long ''...

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